Terms of Service

Effective Date: May 1, 2026  |  Last Updated: May 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dion's Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website dionspizzafood.rest (the "Site") and all related services, products, content, and features offered by Dion's Pizza (collectively, the "Services").

By visiting our website, creating an account, placing an order, subscribing to any promotional communications, or otherwise engaging with our Services in any manner, you expressly agree to these Terms. Your continued use of the Site following the posting of any changes to these Terms constitutes your acceptance of those changes.

These Terms apply to all visitors, users, customers, and others who access or use the Site. If you are using the Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" will refer to that entity.

You must be at least 18 years of age to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old. If you are between 13 and 17 years of age, you may only use our Services under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

2. Description of Services

Dion's Pizza is a food service business operating in the United States. We offer the following services to our customers:

• Online Ordering: Customers may browse our menu and place orders for pizza, sandwiches, salads, beverages, desserts, and other food and beverage items through our website at dionspizzafood.rest.
• Delivery Services: We offer food delivery to eligible addresses within our designated delivery zones. Delivery availability, fees, and estimated delivery times may vary depending on location, time of day, weather conditions, and other factors.
• Carryout/Pickup Services: Customers may place orders online or by phone and pick up their orders at our designated pickup locations.
• Catering Services: We may offer catering options for events, gatherings, and large group orders, subject to availability and advance notice requirements.
• Promotional Offers and Loyalty Programs: From time to time, we may offer special promotions, discounts, coupons, and loyalty reward programs to eligible customers, subject to individual program terms and conditions.
• Informational Content: Our website provides information about our menu, ingredients, nutritional content, store locations, hours of operation, and other general information about our business and offerings.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

All food and beverage items are subject to availability. We reserve the right to substitute ingredients or items when necessary due to supply constraints, seasonal availability, or other operational factors. We will make reasonable efforts to notify customers of material substitutions prior to order fulfillment.

3. User Accounts and Registration

To access certain features of our Services, including online ordering and loyalty program participation, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information as prompted by our registration forms;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the security and confidentiality of your account password and login credentials;
• Accept responsibility for all activities that occur under your account;
• Immediately notify us at [email protected] of any unauthorized use of your account or any other breach of security.

We reserve the right to disable any user account, at any time and in our sole discretion, if we believe you have violated any provision of these Terms or if we determine that your account activity poses a risk to us, other users, or third parties.

You may not share your account credentials with any third party or allow any other person to access your account. Each account is intended for individual use only. We are not responsible for any loss or damage arising from your failure to maintain the security of your account credentials.

4. User Obligations and Prohibited Activities

As a condition of your access to and use of our Services, you agree to comply with all applicable local, state, and federal laws and regulations, including but not limited to the laws of the United States and the state in which you reside or conduct business.

You agree to use the Site and Services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. You further agree that you will not engage in any of the following prohibited activities:

We reserve the right to investigate any suspected violations of these prohibitions and to take appropriate legal action, including referral to law enforcement authorities where warranted. Violation of these terms may result in immediate termination of your account and access to our Services.

5. Ordering, Payment Terms, and Pricing

All orders placed through our website are subject to acceptance by Dion's Pizza. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to orders that appear fraudulent, orders for quantities that exceed our operational capacity, or orders containing items that are unavailable.

5.1 Pricing and Menu

All prices displayed on our website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes, delivery fees, or gratuity unless explicitly stated. Taxes will be calculated and displayed at checkout based on the applicable tax rates for your delivery or pickup location.

We make every effort to ensure the accuracy of pricing information displayed on our Site. In the event of a pricing error, we reserve the right to cancel or correct affected orders and notify you of the correction. If you do not wish to proceed with the corrected order, you may request a full refund.

5.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated at the time of checkout. All payment transactions are processed through secure, third-party payment processors. By providing your payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You authorize us to charge the applicable amount to your payment method;
• You will promptly update your payment information if it changes.

We do not store your full credit card or payment account details on our servers. All payment data is handled by our PCI-DSS compliant payment processors in accordance with applicable security standards.

5.3 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. However, if you experience an issue with the quality, accuracy, or completeness of your order, please contact us within a reasonable time (typically within 24 hours of receiving your order) at [email protected], and we will work with you to resolve the matter, which may include a replacement order, store credit, or a full or partial refund at our discretion.

Orders may be cancelled without charge if cancellation is requested before the order has entered the preparation stage. Once food preparation has begun, cancellation may not be possible, and charges may apply.

6. Delivery Terms and Conditions

Delivery services are subject to availability based on your delivery address, time of order, and operational capacity. We reserve the right to modify delivery zones, hours, and fees at any time. Estimated delivery times are approximate and may be affected by factors outside our control, including traffic conditions, weather, high order volume, and third-party delivery partner availability.

You are responsible for ensuring that the delivery address provided is accurate and accessible. We shall not be liable for delays or non-delivery resulting from inaccurate or incomplete address information provided by you.

Upon delivery, you or an authorized representative must be present to receive the order. If no one is available to receive the order, our delivery personnel may leave the order at the door or return the order, depending on the circumstances. We are not responsible for food safety or quality issues arising from unattended deliveries.

7. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, menu designs, software, and the overall look and feel of the Site (collectively, the "Content"), is the exclusive property of Dion's Pizza or its content suppliers and is protected by United States and international copyright, trademark, trade dress, patent, trade secret, and other intellectual property laws.

The "Dion's Pizza" name, logo, and all related marks, trade names, and slogans are trademarks of Dion's Pizza. You may not use any of these marks without our prior written permission. Unauthorized use of any of our trademarks may constitute trademark infringement and unfair competition under applicable federal and state laws, including the Lanham Act, 15 U.S.C. § 1051 et seq.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Reproduce, copy, distribute, or publicly display any portion of the Site or Content;
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Site;
• Create derivative works based on the Site or Content;
• Use the Site or Content for commercial purposes without our express written consent;
• Remove or alter any copyright, trademark, or other proprietary notices from the Content.

Any unauthorized use of the Content or the Site terminates the license granted herein and may violate applicable copyright, trademark, and other laws, resulting in civil and/or criminal liability.

8. User-Generated Content

If you submit reviews, feedback, comments, photographs, or other content ("User Content") to us through our Site, social media channels, or other platforms, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or otherwise control all rights to the User Content you submit; that the User Content is accurate; that use of the User Content does not violate these Terms or applicable law; and that the User Content will not cause injury to any person or entity.

We reserve the right, but not the obligation, to monitor, edit, or remove any User Content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable or in violation of these Terms.

9. Disclaimers and "As-Is" Basis

THE SITE AND ALL SERVICES, CONTENT, PRODUCTS, AND INFORMATION PROVIDED BY DION'S PIZZA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DION'S PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, INFORMATION, OR MATERIAL ON THE SITE;
• WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES.

Nutritional information, ingredient lists, and allergen disclosures provided on our Site are intended as general guidance only. We cannot guarantee that our food products are free from allergens or that nutritional information is accurate for every preparation. Customers with food allergies, intolerances, or dietary restrictions should contact us directly before placing an order to discuss their needs. Dion's Pizza is not liable for any adverse reactions or health consequences resulting from the consumption of our food products.

We do not warrant or guarantee the accuracy of any third-party content linked from our Site. Links to third-party websites are provided for convenience only and do not constitute an endorsement of the linked site, its contents, or its operators.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION STATUTES, IN NO EVENT SHALL DION'S PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR ACCESS TO OR USE OF THE SITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY OTHER MATTER RELATING TO THE SITE OR SERVICES,

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF DION'S PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING THE FOREGOING, IF DION'S PIZZA IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES, OUR TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO DION'S PIZZA IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or consequential damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Dion's Pizza and its officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Site or Services in any manner not expressly authorized by these Terms;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Your violation of any applicable federal, state, or local law or regulation;
• Any User Content you submit, post, or transmit through the Site;
• Any fraudulent, negligent, or willful misconduct on your part;
• Your provision of inaccurate, false, or misleading information to us.

We reserve the right, at our expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate fully with our defense of such claims. You shall not settle any claim without our prior written consent.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information obtained through the Site and Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

To the extent applicable, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) with respect to California residents, and other applicable federal and state privacy laws. Please review our Privacy Policy for detailed information about your privacy rights and how to exercise them.

By providing your email address, phone number, or other contact information, you consent to receiving transactional communications from us related to your orders. You may opt out of marketing communications at any time by following the unsubscribe instructions in any promotional email or by contacting us directly.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Dion's Pizza operates its principal place of business, without regard to conflict of law principles that would require the application of the law of any other jurisdiction.

You agree that any legal action or proceeding between you and Dion's Pizza that is not subject to arbitration pursuant to Section 14 below shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to personal jurisdiction and venue in such courts. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and all applicable federal consumer protection laws shall apply to the fullest extent permitted by law. Nothing in these Terms shall limit your rights under applicable federal or state consumer protection statutes, including any mandatory rights that cannot be waived by contract.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services by contacting us informally at [email protected] and providing a written description of the dispute and the relief sought. We will attempt to resolve the dispute within thirty (30) days of receiving your written notice. If the dispute is not resolved within that period, either party may pursue formal dispute resolution as described below.

14.2 Binding Arbitration

Except for claims that qualify for resolution in small claims court, and except as otherwise provided herein, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved through informal negotiation shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as amended from time to time, which are incorporated herein by reference.

The arbitration shall be conducted in English and shall take place in the United States at a mutually agreed location or, if no agreement is reached, via telephone, video conference, or written submission. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The costs of arbitration, including the arbitrator's fees, shall be allocated in accordance with the AAA Consumer Arbitration Rules. Each party shall bear its own attorneys' fees unless the arbitrator determines that the applicable law requires otherwise or that a party's claim or defense was frivolous.

14.3 Class Action Waiver

YOU AND DION'S PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator shall not have authority to conduct a class arbitration or a private attorney general action. If this class action waiver is found to be unenforceable for any reason, the entire arbitration agreement in this Section shall be null and void, and any dispute shall be resolved in court in accordance with Section 13.

14.4 Small Claims Exception

Notwithstanding the arbitration agreement above, either party may bring an individual action in a small claims court of competent jurisdiction for disputes that qualify under applicable small claims court rules, provided that the action remains in small claims court and is not transferred, removed, or appealed to a court of general jurisdiction.

15. Term and Termination

These Terms of Service are effective as of the date you first access or use our Site or Services and shall remain in full force and effect until terminated as provided herein.

We reserve the right, in our sole discretion, to suspend or terminate your access to the Site and Services, with or without notice and without liability to you, for any reason, including but not limited to your violation of these Terms. Upon termination:

• Your right to access and use the Site and Services immediately terminates;
• Any pending orders may be cancelled at our discretion, and applicable refunds will be processed;
• Any loyalty points, rewards, or promotional credits associated with your account may be forfeited;
• All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Account termination does not relieve you of any obligations incurred prior to termination.

16. Changes to Terms of Service

We reserve the right to modify, update, or revise these Terms of Service at any time in our sole discretion. We will notify you of any material changes by:

• Posting the updated Terms on our website at dionspizzafood.rest with a new "Last Updated" date;
• Sending an email notification to the address associated with your account (where applicable);
• Displaying a prominent notice on our Site homepage for a reasonable period following the update.

Your continued use of the Site or Services after the posting of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must immediately cease using the Site and Services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any changes. The most current version of these Terms will always be available at dionspizzafood.rest.

17. Third-Party Services and Links

Our Site may contain links to third-party websites, applications, or services that are not owned or controlled by Dion's Pizza. We provide these links for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services.

We strongly advise you to review the terms of service and privacy policies of any third-party websites you visit. We expressly disclaim all liability arising from your use of any third-party website or service accessed through our Site.

Any third-party delivery platforms, payment processors, or technology providers used in connection with our Services operate under their own terms and conditions, and your use of such services is subject to those terms. Dion's Pizza shall not be responsible for the acts or omissions of any third-party service provider.

18. Force Majeure

Dion's Pizza shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or regulations, labor disputes, supply chain disruptions, power outages, internet failures, or acts of war or terrorism ("Force Majeure Events").

In the event of a Force Majeure Event, we will make reasonable efforts to notify you of the situation and resume normal operations as soon as reasonably practicable. Orders affected by Force Majeure Events may be delayed, modified, or cancelled, and we will process appropriate refunds for cancelled orders in a timely manner.

19. Electronic Communications

By using our Services and providing your contact information, you consent to receiving electronic communications from us, including order confirmations, receipts, updates regarding your account or orders, and other transactional communications. These electronic communications satisfy any legal requirement that communications be in writing.

You agree that all notices, agreements, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This does not affect any rights you may have under applicable law that cannot be waived by agreement, including any rights you may have to receive paper copies of certain disclosures.

20. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, and all remaining provisions shall continue in full force and effect.

The parties intend that these Terms be enforced to the fullest extent permitted by applicable law. In the event that any provision of these Terms is severed, the parties agree to negotiate in good faith to replace the severed provision with a valid provision that achieves, to the greatest extent possible, the original intent and economic effect of the severed provision.

21. Waiver

No waiver by Dion's Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Our failure to insist upon strict performance of any provision of these Terms or to exercise any right or remedy shall not constitute a waiver of that right or remedy or preclude us from exercising such right or remedy at a later time.

22. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements posted on the Site or communicated to you in connection with the Services, constitute the entire agreement between you and Dion's Pizza with respect to the subject matter herein and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, between you and Dion's Pizza.

No amendment to or modification of these Terms shall be effective unless in writing and signed by an authorized representative of Dion's Pizza, except for changes made by Dion's Pizza pursuant to Section 16 of these Terms.

23. No Third-Party Beneficiaries

These Terms of Service are for the sole benefit of the parties hereto and their respective permitted successors and assigns. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

24. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. We may freely assign or transfer these Terms and any rights or obligations hereunder without restriction, including in connection with a merger, acquisition, sale of assets, or operation of law.

25. Accessibility

Dion's Pizza is committed to making our website accessible to all users, including those with disabilities, in compliance with applicable accessibility standards. If you experience difficulty accessing any portion of our Site or Services, please contact us at [email protected] so that we may assist you and work toward improving accessibility.

26. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, our Services, or any other matter, please do not hesitate to contact us using the information below:

We will make every reasonable effort to respond to your inquiry within five (5) business days. For urgent matters related to food safety or order issues, please contact us as soon as possible so that we may assist you promptly.