Privacy Policy

Welcome to Dion's Pizza ("Dion's," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dionspizzafood.rest, place an order, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of our website and services located in the United States. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. About Us

Dion's Pizza is a food service business operating in the United States. We provide pizza and related food products to customers through our website and other channels. For any privacy-related inquiries, you may contact us using the information below:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described in detail below.

2.1 Personal Information You Provide to Us

When you interact with our website or place an order, you may voluntarily provide us with personally identifiable information, including but not limited to:

• Contact Information: Your full name, email address, telephone number, and delivery or billing address.
• Account Information: Username, password (stored in encrypted form), and account preferences if you create an account with us.
• Order Information: Details of the food items you order, special instructions, dietary preferences or restrictions you voluntarily share, and order history.
• Payment Information: Credit or debit card numbers, billing address, and other payment details. Please note that full payment card information is processed by our secure third-party payment processors and is not stored on our servers in unencrypted form.
• Communications: Messages, feedback, reviews, complaints, or inquiries you send to us via email, contact forms, or other communication channels.
• Promotional Information: Your preferences for receiving marketing communications from us, including email newsletters and promotional offers.

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect certain technical information about your device and browsing behavior, including:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages you visit on our website, the time and date of your visit, time spent on each page, links clicked, referring URLs, and other browsing activity on our site.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS location without your explicit permission.
• Log Data: Server logs that record information such as your IP address, browser type, the pages requested, and error reports.
• Transaction Data: Details of transactions you carry out through our website, including the products ordered and payment method used (but not full payment card details).

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. These technologies help us understand how users engage with our site, remember your preferences, and deliver a more personalized experience. For detailed information about the cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the website to function and cannot be switched off. They are typically set in response to actions made by you, such as setting your privacy preferences or logging in.
• Performance and Analytics Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: These enable the website to provide enhanced functionality and personalization, such as remembering your cart items.
• Targeting and Advertising Cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

2.4 Information From Third Parties

We may also receive information about you from third parties, such as:

• Social media platforms if you choose to interact with our social media pages or use social login features.
• Third-party food delivery platforms or partners that process orders on our behalf.
• Analytics providers that supply aggregated data about website traffic and user behavior.
• Advertising networks that provide information about your interests to help us serve relevant advertisements.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all of which are aimed at providing, improving, and promoting our services. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including communicating with you about your order status and delivery.
• Create and manage your account on our website.
• Process payments and prevent fraudulent transactions.
• Provide customer support and respond to your inquiries, complaints, or feedback.
• Send you order confirmations, receipts, and other transactional communications.

3.2 Analytics and Website Improvement

• Analyze usage patterns and trends to understand how users interact with our website.
• Monitor and improve the performance, functionality, and security of our website.
• Conduct research and develop new features, products, and services.
• Troubleshoot technical issues and diagnose problems with our website.

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items or services, where you have consented to receive such communications or where we have a legitimate interest to do so.
• Personalize your experience on our website by showing you content and offers that are relevant to your interests and order history.
• Conduct marketing campaigns and measure their effectiveness.
• Engage in targeted advertising through third-party advertising networks.

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, and safety of Dion's Pizza, our customers, and others.
• Respond to legal requests, court orders, or government investigations.
• Detect, prevent, and address fraud, security issues, and other harmful or illegal activities.

4. Legal Basis for Processing

As a business operating in the United States, our data practices are guided by applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission (FTC) Act which governs unfair or deceptive practices related to consumer data. We process your personal information based on the following grounds:

• Contractual Necessity: Processing is necessary to fulfill your orders and provide the services you have requested.
• Legitimate Interests: We process data where necessary for our legitimate business interests, such as improving our services, preventing fraud, and conducting marketing, provided such interests are not overridden by your privacy rights.
• Consent: Where required by law, we rely on your explicit consent to process your data, particularly for marketing communications and certain cookies.
• Legal Obligation: We process data as necessary to comply with our legal and regulatory obligations.

5. Sharing Your Information With Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with the following categories of third parties under the circumstances described below.

5.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf, including:

• Payment Processors: Companies that securely process credit and debit card transactions on our behalf.
• Delivery Partners: Third-party delivery services that fulfill and deliver your food orders.
• Cloud Hosting and IT Services: Providers that host our website and store our data securely.
• Analytics Providers: Services such as Google Analytics that help us understand website usage and performance.
• Email Marketing Platforms: Services that help us manage and send marketing emails and newsletters.
• Customer Support Tools: Software that helps us manage and respond to customer inquiries.

All service providers are required to use your information only to perform services on our behalf and are obligated to maintain the confidentiality and security of your information in accordance with applicable law and our contractual agreements.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change by updating this Privacy Policy and, where appropriate, by sending you a direct notification.

5.3 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce or investigate potential violations of our Terms of Service.
• Detect, prevent, or address fraud, security, or technical issues.
• Protect the rights, property, or safety of Dion's Pizza, our customers, or the public.

5.4 Advertising Partners

We may share certain non-personally identifiable information with advertising partners and networks to serve targeted advertisements to you on other platforms. California residents have specific rights regarding the sharing of personal information for cross-context behavioral advertising, as described in the California Privacy Rights section below.

6. Data Security

The security of your personal information is very important to us. We implement a variety of administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard Secure Sockets Layer (SSL) technology to encrypt data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to employees and service providers who need it to perform their job functions, and they are required to maintain the confidentiality of such information.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment processors, and we do not store full card numbers on our servers.
• Regular Security Assessments: We periodically review our information collection, storage, and processing practices, as well as security measures, to guard against unauthorized access.
• Password Protection: User account passwords are stored using industry-standard hashing algorithms.

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information and encourage you to take steps to protect your account, such as using a strong password and logging out after each session.

In the event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable federal and state law, including applicable state data breach notification statutes.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights for All Users

Regardless of your location within the United States, you have the right to:

• Access: Request information about the personal data we hold about you and obtain a copy of it.
• Correction: Request that we correct inaccurate or incomplete personal information about you.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or by contacting us at [email protected].

7.2 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purposes for collecting or sharing the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, you may contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service based solely on your exercise of privacy rights.
• Right to Data Portability: You have the right to receive your personal information in a portable and, where technically feasible, readily usable format.

To submit a verified consumer request, please contact us at [email protected]. We will respond to verifiable consumer requests within 45 days of receipt, as required by the CCPA/CPRA. If we need additional time (up to 90 days), we will inform you of the reason and extension period. You may submit a request up to twice within a 12-month period.

7.3 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. We may require the authorized agent to provide written proof of authorization and may also require you to verify your identity directly with us before processing the request.

7.4 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: dionspizzafood.rest

We may need to verify your identity before processing your request. This may involve asking you to confirm information associated with your account or provide additional verification details to protect your information from unauthorized access.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. A cookie is a small text file that is placed on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).

You have the right to choose whether to accept or reject cookies. You can manage your cookie preferences through:

• Our cookie consent banner, which is displayed when you first visit our website.
• Your browser settings, which allow you to delete or block certain types of cookies.
• Opt-out tools provided by third-party analytics and advertising providers, such as the Google Analytics Opt-out Browser Add-on.

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, such as adding items to your cart or completing an order.

For a comprehensive description of the cookies we use, their purposes, and instructions on how to manage them, please visit our Cookie Policy.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

When your personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal policies.

10. Children's Privacy

Dion's Pizza's website and online ordering services are not directed at, intended for, or designed to attract children under the age of 18. We do not knowingly collect, use, or disclose personal information from individuals under 18 years of age without verifiable parental consent.

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. While our services are designed for adults, if we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete that information from our records.

If you are a parent or legal guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Dion's Pizza is based in the United States, and the information we collect is governed by United States law. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection and privacy laws of the United States may differ from those in your country of residence. By using our website and services, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy and applicable U.S. law.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and ensure that the transfer complies with applicable laws and regulations. These safeguards may include contractual clauses or other legally recognized transfer mechanisms.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Dion's Pizza. This Privacy Policy does not apply to those third-party sites, and we are not responsible for the privacy practices of such third parties.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

Third-party services integrated into our website, such as payment processors, social media plugins, and analytics tools, operate under their own privacy policies and terms of service. We recommend reviewing the privacy policies of these services directly.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no uniform standard for how websites should respond to DNT signals, and we do not currently respond to DNT signals from web browsers. However, you may use the cookie management tools described in this Privacy Policy to control the collection and use of your data for tracking purposes.

California residents should also be aware of their rights under the California "Shine the Light" law (California Civil Code Section 1798.83), which permits users of our website who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or technological developments. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at dionspizzafood.rest.
• Where required by law or where appropriate given the nature of the change, provide you with additional notice, such as by email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy will constitute your acknowledgment of those changes and your consent to the updated terms.

15. Filing a Complaint With a Data Protection Authority

If you believe that we have violated your privacy rights or failed to comply with applicable data protection laws, we encourage you to first contact us directly so that we can address your concerns. You may reach us at:

• Email: [email protected]

If you are not satisfied with our response or believe that we are processing your data unlawfully, you may lodge a complaint with the relevant regulatory authority. In the United States, the primary federal authority for consumer privacy matters is the Federal Trade Commission (FTC):

California residents may also file complaints with the California Privacy Protection Agency (CPPA), which enforces the CCPA/CPRA:

Residents of other states may also have the right to file complaints with their state attorney general's office or other relevant state regulatory authorities regarding privacy law violations.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your concerns promptly and transparently.

We will make every reasonable effort to respond to your privacy-related inquiries within 30 days of receipt. For requests made under the CCPA/CPRA, we will respond within the timeframes required by law, generally within 45 days, with the possibility of a 45-day extension where necessary.